Country / RegionModifying this control will reload this page
May 05, 2020. Introducing the Apple T2 chip, a second‑generation custom Mac silicon designed by Apple to make MacBook Pro even more secure. Featured on the 13.3' model with Touch Bar, the Apple T2 chip includes a Secure Enclave coprocessor that provides the foundation for secure boot and encrypted storage capabilities. Apple - MacBook Air 13.3' Laptop with Touch ID - Intel Core i5 - 8GB Memory - 512GB Solid State Drive (Latest Model) - Space Gray Model: MVH22LL/A SKU: 6366607. The MacBook notebooks can be divided into four basic designs - White or Black Polycarbonate, Aluminum 'Unibody', White 'Unibody' Polycarbonate, and the compact 'Retina' models. However, there are significant differences between systems within each basic design. Complete technical specs are below. MacBook FAQs (Jump to Specs). Sep 04, 2020.
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
Letters or characters repeat unexpectedly
Letters or characters do not appear
Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
MacBook (Retina, 12-inch, Early 2015)
MacBook (Retina, 12-inch, Early 2016)
MacBook (Retina, 12-inch, 2017)
MacBook Air (Retina, 13-inch, 2018)
MacBook Air (Retina, 13-inch, 2019)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (15-inch, 2017)
MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2018)
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
Find an Apple Authorized Service Provider.
Make an appointment at an Apple Retail Store.
Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
Apple Macbook Model A1286
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
Apple Macbook Pro Models
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.